Delivery Information

Skelligs Chocolate Co. will deliver your order as soon as possible subject to your chosen chocolates being in stock. We will normally send your order to you in 7 business days. International orders are generally received in less than 15 business days. To provide as cost effective delivery service as possible we use national and international registered post. We can provide tracking details upon request. If a courier service is required please contact us directly for costs on  office@skelligschocolate.com

Back Orders
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Tax Charges
Tax Charges are levied depending upon product and country of destination. We do not accept any responsibilities for local custom regulations, and all products are shipped ‘in good faith’.

Weather and local climate
Skelligs Chocolate is not able to take any responsibility for warm weather conditions where you live. All customers must agree to our ‘warm weather notice’ on the checkout pages.

Credit Card Security
Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

Guarantee and Couriers
We strive to deliver our chocolates in the best possible condition but cannot be responsible for weather conditions locally, failure of local postal representatives or couriers who do not leave a notice of ‘ attempt to deliver’ or inspections by local customs officers.

Please note that we are happy to send to all addresses (residential and business) possible but unless a time delivery is requested (which is expensive) we have no control over when during the day the delivery will be made. We do not have knowledge as to whether your particular address is at the start or end of a drivers route and as such we cannot let you know when it could be delivered.

P.O. Boxes

(We have been advised by our couriers that unfortunately we cannot ship to PO addresses

Failure to Receive
If you do not receive your order in a timely manner please inform us and if it has been returned to us we will offer to refund the cost of chocolate less any postal charges incurred by us, alternatively we will ship again subject to another postal charge being paid.

Current minimum courier rates are:

  • Ireland from €5
  • UK (including Northern Ireland, Wales and Scotland) from €8
  • Europe from €19.50
  • Rest of World from €23.00

Maximum weights are:

  • Ireland 10 kg
  • UK 10 kg
  • Europe 6 kg
  • Rest of World 3 kg
  • Thank you for choosing Skelligs Chocolate. We work hard at making the best possible chocolate we can and we do our best to make sure it arrives in the same condition as it left us.

    Here in Ireland, hot weather is rarely an issue, but what is it like where you are sending this chocolate? We have no control over the way it is transported and how long it stays in hot trucks or depots.

    Unfortunately, we cannot take responsibility for the condition of the chocolate you send.

    If you are happy to take responsibility please just tick the box and proceed.

    If you would like to discuss this with us please email us at office@skelligschocolate.com or call us on 00 353 66 9479119 to discuss what we can do for you.

     

    Tips for Warm Weather Shipping:

    • Please be aware that we use a registered postal delivery service so all packages are tracked and must be signed for on delivery. If there is no one available to sign for the package, please be aware your chocolate will be put back on the truck and stored in the nearest depot for collection.
    • If possible, ship to a business address. Businesses usually receive packages earlier in the morning and someone is always onsite to receive the package. This way your product isn’t exposed to the hot sun all day.
    • After receiving your package, let it rest at room temperature to provide items time to set before opening.

     

  •  

    Apologies but we are unable to Ship to the USA

    With excessive heat related issues from our couriers we, regrettably, cannot send any chocolates to America.

    This will be reviewed at the end of August