Skelligs Chocolate is only able to ship to addresses in Ireland until the lock down and restrictions is lifted. If you would like to contact us about shipping email us at firstname.lastname@example.org
Once your order has been prepared and is shipped we will email you a tracking code. Please note that deliveries in Ireland are about 48 hours but it varies per country - see 'where do you ship to?' for further information.
We ship to Ireland, most of Europe and globally. There can be some restrictions on where we send due to internal political restrictions, seasonal restrictions (too hot to ship) or travel issues. Deliveries to Ireland are usually received within 5 working day, 8 working days for Europe and 10 working days for the US and Canada. If you have a query on shipping times please email us on email@example.com
It can be an issue shipping to certain countries (rarely Ireland, regrettably) during their summer, e.g. Australia around December or Southern USA July or August. We cannot take responsibility for heat damage to chocolates ordered as we have no control over how they are shipped or stored once they leave Ireland. For full information see here - Warm Weather Warning Page
In the unlikely situation a parcel is unable to be delivered and is returned to us we will refund the chocolate element of the total cost. We do not get a refund from the couriers and therefore (regrettably) we are unable to refund this portion.
We try to accommodate all delivery requests but we cannot deliver to PO Boxes, 'leave in the green bin' or ' in the porch' - these are restrictions imposed on us from the couriers.
All our chocolate truffles and chocolate bars are gluten. But we also have a seasonal cafe (from Easter through to the end of September each year) and as we are open to the public there is the potential for some cross contamination of gluten. Please note our cafe is at the other end of the building to our production area.
Yes, we make all the chocolate in our factory. Here's a link to a short video (<2 mins) that gives an overview of what we do - Skelligs Chocolate Video (opens in a new tab).
There are 3 ways to order from us:
Don’t worry, it happens. But good news! You can easily make changes to your order up to an hour after placing it. Just click the link to your account => My Account (opens in a new tab) and make the changes. If it more than an hour after placing the order please email us on firstname.lastname@example.org Please Note if the order has already shipped we cannot make any changes.
The first place you should check is your order history. You can view this by logging in and viewing your account. Within your account you will see the order history option in the left hand navigation menu. You will then see a full list of all orders we have received from you online, complete with order number, total price and date. If you do not see your order here and you have not received a confirmation email please contact our Customer Service team on 066 9479119 (9.30am - 5.00pm GM) or email us on email@example.com with your name, and order information. Please note on occasions technology does let us down and the system has not issued a confirmation. It can also happen that we have received the order but if an incorrect email address was entered it will send the reply to that one.