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We can only deliver in Ireland at the moment.

THE GLEN, BALLINSKELLIGS, CO. KERRY, IRELAND.

FAQ

What payment options do you accept?

Payment is accepted by MasterCard or Visa and PayPal on our website. Over the phone we can accept payment by credit card.

Where do you ship to during Covid -19?

Skelligs Chocolate is only able to ship to addresses in Ireland until the lock down and restrictions is lifted. If you would like to contact us about shipping email us at info@skelligschocolate.com

Can I track a delivery?

Once your order has been prepared and is shipped we will email you a tracking code. Please note that deliveries in Ireland are about 48 hours but it varies per country - see 'where do you ship to?' for further information.

Where do you ship to?

We ship to Ireland, most of Europe and globally. There can be some restrictions on where we send due to internal political restrictions, seasonal restrictions (too hot to ship) or travel issues. Deliveries to Ireland are usually received within 5 working day, 8 working days for Europe and 10 working days for the US and Canada. If you have a query on shipping times please email us on info@skelligschocolate.com

What is your warm weather warning about?

It can be an issue shipping to certain countries (rarely Ireland, regrettably) during their summer, e.g. Australia around December or Southern USA July or August. We cannot take responsibility for heat damage to chocolates ordered as we have no control over how they are shipped or stored once they leave Ireland. For full information see here - Warm Weather Warning Page 

 

What happens if my order is not delivered and gets returned to you?

In the unlikely situation a parcel is unable to be delivered and is returned to us we will refund the chocolate element of the total cost. We do not get a refund from the couriers and therefore (regrettably) we are unable to refund this portion.

Can you accommodate special delivery requests?

We try to accommodate all delivery requests but we cannot deliver to PO Boxes, 'leave in the green bin' or ' in the porch' - these are restrictions imposed on us from the couriers.

Are your chocolates gluten free?

All our chocolate truffles and chocolate bars are gluten. But we also have a seasonal cafe (from Easter through to the end of September each year) and as we are open to the public there is the potential for some cross contamination of gluten. Please note our cafe is at the other end of the building to our production area.

Do you make all the chocolate in your factory at St. Finian's Bay?

Yes, we make all the chocolate in our factory. Here's a link to a short video (<2 mins) that gives an overview of what we do - Skelligs Chocolate Video (opens in a new tab).

Why should I buy from Skelligs Chocolate?

A great question, and here's why.

By buying from us you are supporting an Irish family owned business with 19 direct staff, over 14 families.

A purchase from us contributes towards our staffs mortgages , car loans, food bills and all the businesses locally we support .

It enables us to live in this incredibly beautiful, but rural part of the country.

When you buy from a multinational, the money does not have the same grass roots impact as buying from any local Irish business.

What options are there for ordering from Skelligs Chocolate?

There are 3 ways to order from us:

  1. Direct online via our website - buy-chocolate-online
  2. By calling us on 066 - 9479119 (from Ireland) or 00 353 66 9479119 (international) from 9.30am through 5.00pm Monday through Friday. Times are GMT.
  3. By emailing us with your order or order enquiry on info@skelligschocolate.com

What if there is an error with my order?

Don’t worry, it happens. But good news! You can easily make changes to your order up to an hour after placing it. Just click the link to your account => My Account (opens in a new tab) and make the changes. If it more than an hour after placing the order please email us on info@skelligschocolate.com Please Note if the order has already shipped we cannot make any changes.

I placed an order but didn't receive an order confirmation. Did you get my order?

The first place you should check is your order history. You can view this by logging in and viewing your account. Within your account you will see the order history option in the left hand navigation menu. You will then see a full list of all orders we have received from you online, complete with order number, total price and date. If you do not see your order here and you have not received a confirmation email please contact our Customer Service team on 066 9479119 (9.30am - 5.00pm GM) or email us on info@skelligschocolate.com  with your name, and order information. Please note on occasions technology does let us down and the system has not issued a confirmation. It can also happen that we have received the order but if an incorrect email address was entered it will send the reply to that one.

I ordered, received the confirmation email and the tracking info but it still has not been delivered, what do I do?

Firstly apologies, we know this can be very disappointing. There are a number of reasons why this has happened from an error with the delivery address, the recipient not at home to an issue with the couriers.

But, firstly contact us on info@skelligschocolate.com letting us know your order number and a contact phone number for you. We will take care of it from there.

Then have a quick read of our customer satisfaction guarantee.

What is the situation vis-a-vis Covid 19 in Skelligs Chocolate?

We are working to all Irish Giovernmantal and HSE guidelines and further information about visiting us is available HERE

Where are you located?

We are situated in The Glen, St. Finian's Bay, overlooking Skellig Michael. This is how to get to us - CLICK HERE

What are your opening hours?

13th July – 31st August 2020

Monday – Friday – 10.00 until 17.00
Saturday & Sunday – 10.00 until 17.00

September 2020

Monday – Friday – 11.00 until 17.00
Saturday & Sunday – 12.00 until 17.00
Coffee Shop Closes 6th September 2020

All of October through to December 2020

Due to Covid restrictions Skelligs Chocolate

will NOT OPEN to the public.

If you need any further assistance please let us know – here is our Contact Us page

Do I need to book to visit?

Unfortunately we can't take bookings.

We are open from 10am through to 5pm each day and if you have kids we recommend coming before 12 noon as it can be busy after that, especially if it rains.

There is no cover charge.

Is there a cover charge to visit?

There is no charge to visit us. Skelligs Chocolate is a proper working chocolate factory that welcomes visitors.

We don't have a specific tour, hence there is no charge.

What happens when you visit the chocolate factory?

Skelligs Chocolate is a proper working chocolate factory that's open to the public.

There is no guided tour and no cover charge.

Currently upon arrival you will be met by a staff member who will advise you of our health and safety position about Covid 19.

All visitors must hand sanitise upon entry.

There is an offer to 'swap your email address for a 10% off voucher' as well, but this is optional. [This is valid for purchases that day in store only].

You can see the workings of the factory as the staff make and pack our chocolates.

We have 2 tasting counters where you will have a generous tasting of freshly made chocolates and our colleagues will answer any chocolate or factory related questions.

Then if you enjoyed that we have a retail counter where our chocolates are available for sale.

Up to 31st August [date will be reviewed then] we have a cafe serving our fabulous hot chocolates, teas and coffees along with a selection of homemade treats.

A visit can last from 30 minutes to an hour.

 

 

 

 

 

 

 

 

 

Go raibh maith agat as cuairt a thabhairt ar ár suíomh gréasáin